Online book library

The Context:

A brick and mortal book library plans to go online to attract upwardly mobile customers and get closer to broader market needs.  This needed, Integration Conceptualization and Need to build a flexible & supportable platform for online book library support on Internet

Challenges:

• Handle Needs of Multiple Users of the system (Consumers, Customer Support,   Automated Renewals Management, Management Dashboards,  Operations Support,  Finance and Billing, Partner & Affiliate Engines, Marketing Promotion Support
• Use LAMP to achieve flexibility in licensing, cost control & speed to market

The Solution

• Complete Business Flow Conceptualization on a Hosted Platform
• Scalable & Flexible Architecture to support business requirements
• A back end BPO support for Customer queries, ticketing operations and finance ops
• Continuous improvement program to increase productivity across BPO functions

Technology

• Linux (OS)
• MySql (Database)
• PHP / Perl / Integration with OSS Platforms